« Open Office and NeoOffice | ::: | Back to work »
I feel a rant coming on
So, it’s late (around midnight) and as I’m on holiday I’ve had a few beers and have been surfing around. Cruising Facebook, as you do, I came across a group called “I secretly want to punch slow walking people…“; fits me to a T, because I’m tall and EVERYONE walks too slowly for my liking. This group, as is the Facebook wont, has a Discussion Board and one of the topics is “For everyone who works in a shop but hates customers“. It’s a rant wall basically.
And it has inspired my rant. But my rant is not about customers that I hate - it’s about shop assistants that I hate. The thing that they - and call centre staff and anyone else that has to deal with customers on a daily basis - forget is that CUSTOMERS PAY YOUR WAGES. If your business didn’t have customers, you’d be out of a job.
But this seems to be an uncommon view of the world; I’m reading comments like:
I had to ask people if they wanted help with packing, so of course one guy said yes and stood there while I packed his £70 shop, fucker…I said help with it, not do you want me to pack every piece of crap you bought.
Sorry to burst your bubble but that’s what you’re there for. If he’s spending £70, pack his damn shopping. Or would you rather that he - and all the other people that you’re pissed off at - went and spent their £70 somewhere else?
I know that you don’t care about your job. It’s just your stepping stone to that career that you’ve always wanted. But think about it from a customer point of view; I’m sure you’ve been one at some point in your life. The assistant who couldn’t wait to get you out of the shop so they could go back to texting their friends? That was you!
There’s a lot of talk in media circles about “McJobs”, which has grown in meaning to encompass any job that pays minimum wage and involves dealing with customers, but I think it is a little unfair. A McJob can be a rewarding occupation, providing you don’t belong to a new group of workers that I’m calling McEmployees - people that think they’re too good for the job they have but don’t actually know how to do it properly.
I work for a company that deals directly with the end-consumer of the product. I speak to customers every day and I work to the old adage that “the customer is always right”. I do this because I believe in another old adage ” do unto others as you would have others do unto you”. I provide courteous and efficient service because when I go into a shop, I want courteous, efficient service.
Sadly, most of the time I am disappointed.
Comments
I think you know what to do....
Wolfs Stuff
Wolfs Helpers
-
